State Farm® Insurance Agent Richard Oswald

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Cassidy Downs

February 29, 2024

5 out of 5

"Some of the greatest customer care I’ve experienced in my time here. I switched to State Farm after a bad experience with an agent with Farmer’s, and have been in great hands ever since! Jen is a life saver and goes above and beyond. My biggest thing was having an agency that will communicate with me and always be thorough. Jen does just that. Very grateful to have Richard’s agency in town!"

We responded:

"Thanks, Cassidy! We love having you and appreciate you putting your trust in us & State Farm. "

Brenda Campbell - Allen

April 12, 2023

5 out of 5

"I have been a long time customer of Richard Oswald and have ALWAYS received top notch service from him and his staff. They are quick to give feedback, updates and get anything taken care of for me. Above all he is an HONEST man and follows through."

Mary Ashworth

October 1, 2022

5 out of 5

"Exception customer service! Rich Oswald and his staff are all great. They are friendly, yet professional and get the job done quickly and efficiently. Highly recommend State Farm."

Michelle Sawyer

March 4, 2021

5 out of 5

"Rich and his State Farm team are great to work with! They go above and beyond to simplify my life when it comes to insurance. Responsive, professional and customer service are A+++. Would highly recommend Richard Oswald State Farm!"

We responded:

"Thanks Michelle! We strive to be the best insurance agency in Carlinville and Macoupin Co. We love working with awesome customers like you and Curt!"

Wayman Meredith

February 18, 2021

5 out of 5

"Very polite atmosphere"

We responded:

"Thanks Wayman! We appreciate that you put your trust in us and State Farm."

Heather Hampton

December 12, 2020

5 out of 5

"Richard is always great to work with. He is very quick to respond to any questions. He truly cares about his customers and takes time to find the best plans for them. We have used him for over 10 years and have been extremely satisfied!"

Diane Hardy

December 11, 2020

5 out of 5

"I moved to Carlinville 15 yrs ago and was with another agency When the agent didn’t even recognize me I started shopping for a new agency. Richard Oswald and staff checked off all my insurance needs. They have answered many “not normal” questions and always get back to me promptly. Beyond insurance they support the community 100% donating money and volunteering their time. They are not just my agency but now also my friends. Highly recommend!!!"

We responded:

"Thanks, Diane! We are committed to our customers and the community and it's good to know it shows. We appreciate you!"

John White

December 11, 2020

5 out of 5

"Richard and his team are very responsive and answered all of our questions. I would definitely recommend working with Richard for all of your insurance needs."

We responded:

"Thanks for the kind words, John. We love serving families like you and Annie's!"

Holly Crowe

December 9, 2020

5 out of 5

"All of the staff at State Farm are pleasant, knowledgeable and quick to respond to whatever needs we’ve had. We have home owners, auto policies, life insurance, an IRA and a policy for our business. We’ve been customers for many years and have had a couple significant auto claims. Hands down the easiest insurance agency I’ve ever dealt with and we completely trust them for solid advice regarding which policies and options are right for us, with no pressure. We highly recommend Oswald State Farm."

We responded: